Last updated: 28 September 2026
Because spices are food products, we cannot accept returns of opened packs or change-of-mind returns, in the interest of food safety. We will, however, always make things right if something is wrong with your order.
Eligible for replacement or refund
- Damaged, leaking or tampered packs;
- Wrong or missing items;
- Products past their best-before date at delivery;
- Any product with a quality or food-safety concern, or subject to a recall.
How to raise a request
Report within 48 hours of delivery to +91 97185 07060 (WhatsApp) or Kanakadurgaventures@hotmail.com with your order ID, photos/video of the pack and the batch number. Food safety concerns may be reported at any time.
Refunds
Approved refunds are processed within 7 working days to the original payment method (or bank account/UPI for cash-on-delivery orders). Replacements are dispatched within 2 working days of approval.
Cancellation
You may cancel an order free of charge any time before it is dispatched. Once dispatched, an order cannot be cancelled, but eligible issues are covered above. We will not levy any cancellation charge unless we bear a similar charge ourselves.
Kanaka Durga Ventures LLP · Basement, 156 Jor Bagh, New Delhi – 110003, India · Kanakadurgaventures@hotmail.com · +91 97185 07060